Johns Creek Municipal Court Customer Service Survey

We are conducting a survey to learn more about the experience of those visiting or interacting with Johns Creek Municipal Court. We realize your time is valuable and we sincerely appreciate you taking the time to complete this survey. Thank you.

Were you a:

Defendant

Attorney

Witness

Victim

What was the nature of your business?

Court Appearance

Court Payment

Court Administrative Services

Probation Services

Access to the Court: If you came to court in person, how would you rate the effort it took to:

Access to the Court: If you came to court in person, how would you rate the effort it took to:
	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Find City Hall/ Courthouse.	Find City Hall/ Courthouse./Very Satisfied	Find City Hall/ Courthouse./Somewhat Satisfied	Find City Hall/ Courthouse./Neutral	Find City Hall/ Courthouse./Somewhat Dissatisfied	Find City Hall/ Courthouse./Very Dissatisfied
Find a Parking Space.	Find a Parking Space./Very Satisfied	Find a Parking Space./Somewhat Satisfied	Find a Parking Space./Neutral	Find a Parking Space./Somewhat Dissatisfied	Find a Parking Space./Very Dissatisfied
Find the Courtroom.	Find the Courtroom./Very Satisfied	Find the Courtroom./Somewhat Satisfied	Find the Courtroom./Neutral	Find the Courtroom./Somewhat Dissatisfied	Find the Courtroom./Very Dissatisfied
Find the Court Services Office.	Find the Court Services Office./Very Satisfied	Find the Court Services Office./Somewhat Satisfied	Find the Court Services Office./Neutral	Find the Court Services Office./Somewhat Dissatisfied	Find the Court Services Office./Very Dissatisfied

Security: On a scale of 1-5 (1 being poor, 5 being excellent), do you feel the security officer:

Security: On a scale of 1-5 (1 being poor, 5 being excellent), do you feel the security officer:
	1	2	3	4	5	N/A
Was friendly and courteous.	Was friendly and courteous./1	Was friendly and courteous./2	Was friendly and courteous./3	Was friendly and courteous./4	Was friendly and courteous./5	Was friendly and courteous./N/A
Was helpful in guiding you to where you needed to go.	Was helpful in guiding you to where you needed to go./1	Was helpful in guiding you to where you needed to go./2	Was helpful in guiding you to where you needed to go./3	Was helpful in guiding you to where you needed to go./4	Was helpful in guiding you to where you needed to go./5	Was helpful in guiding you to where you needed to go./N/A
Was respectful to your person and/or belongings.	Was respectful to your person and/or belongings./1	Was respectful to your person and/or belongings./2	Was respectful to your person and/or belongings./3	Was respectful to your person and/or belongings./4	Was respectful to your person and/or belongings./5	Was respectful to your person and/or belongings./N/A

Court Room [Judge]: If you came to court in person, how would you rate your experience with the court Judge?

Court Room [Judge]: If you came to court in person, how would you rate your experience with the court Judge?
	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A
Listened to your concerns.	Listened to your concerns./Very Satisfied	Listened to your concerns./Somewhat Satisfied	Listened to your concerns./Neutral	Listened to your concerns./Somewhat Dissatisfied	Listened to your concerns./Very Dissatisfied	Listened to your concerns./N/A
Treated you with respect.	Treated you with respect./Very Satisfied	Treated you with respect./Somewhat Satisfied	Treated you with respect./Neutral	Treated you with respect./Somewhat Dissatisfied	Treated you with respect./Very Dissatisfied	Treated you with respect./N/A
Fully explained your options.	Fully explained your options./Very Satisfied	Fully explained your options./Somewhat Satisfied	Fully explained your options./Neutral	Fully explained your options./Somewhat Dissatisfied	Fully explained your options./Very Dissatisfied	Fully explained your options./N/A
Fairly handled your case.	Fairly handled your case./Very Satisfied	Fairly handled your case./Somewhat Satisfied	Fairly handled your case./Neutral	Fairly handled your case./Somewhat Dissatisfied	Fairly handled your case./Very Dissatisfied	Fairly handled your case./N/A
Length of visit.	Length of visit./Very Satisfied	Length of visit./Somewhat Satisfied	Length of visit./Neutral	Length of visit./Somewhat Dissatisfied	Length of visit./Very Dissatisfied	Length of visit./N/A
Quality of service.	Quality of service./Very Satisfied	Quality of service./Somewhat Satisfied	Quality of service./Neutral	Quality of service./Somewhat Dissatisfied	Quality of service./Very Dissatisfied	Quality of service./N/A

Court Room [Solicitor]: If you came to court in person, how would you rate your experience with the Solicitor?

Court Room [Solicitor]: If you came to court in person, how would you rate your experience with the Solicitor?
	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A
Listened to your concerns.	Listened to your concerns./Very Satisfied	Listened to your concerns./Somewhat Satisfied	Listened to your concerns./Neutral	Listened to your concerns./Somewhat Dissatisfied	Listened to your concerns./Very Dissatisfied	Listened to your concerns./N/A
Treated you with respect.	Treated you with respect./Very Satisfied	Treated you with respect./Somewhat Satisfied	Treated you with respect./Neutral	Treated you with respect./Somewhat Dissatisfied	Treated you with respect./Very Dissatisfied	Treated you with respect./N/A
Fully explained your options.	Fully explained your options./Very Satisfied	Fully explained your options./Somewhat Satisfied	Fully explained your options./Neutral	Fully explained your options./Somewhat Dissatisfied	Fully explained your options./Very Dissatisfied	Fully explained your options./N/A
Fairly handled your case.	Fairly handled your case./Very Satisfied	Fairly handled your case./Somewhat Satisfied	Fairly handled your case./Neutral	Fairly handled your case./Somewhat Dissatisfied	Fairly handled your case./Very Dissatisfied	Fairly handled your case./N/A
Length of visit.	Length of visit./Very Satisfied	Length of visit./Somewhat Satisfied	Length of visit./Neutral	Length of visit./Somewhat Dissatisfied	Length of visit./Very Dissatisfied	Length of visit./N/A
Quality of service.	Quality of service./Very Satisfied	Quality of service./Somewhat Satisfied	Quality of service./Neutral	Quality of service./Somewhat Dissatisfied	Quality of service./Very Dissatisfied	Quality of service./N/A

Probation Services: How would you rate your experience with Probation Services today?

Probation Services: How would you rate your experience with Probation Services today?
	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A
Treated you with respect.	Treated you with respect./Very Satisfied	Treated you with respect./Somewhat Satisfied	Treated you with respect./Neutral	Treated you with respect./Somewhat Dissatisfied	Treated you with respect./Very Dissatisfied	Treated you with respect./N/A
Explained the conditions fo your probation sentence.	Explained the conditions fo your probation sentence./Very Satisfied	Explained the conditions fo your probation sentence./Somewhat Satisfied	Explained the conditions fo your probation sentence./Neutral	Explained the conditions fo your probation sentence./Somewhat Dissatisfied	Explained the conditions fo your probation sentence./Very Dissatisfied	Explained the conditions fo your probation sentence./N/A
Explained your probation terms.	Explained your probation terms./Very Satisfied	Explained your probation terms./Somewhat Satisfied	Explained your probation terms./Neutral	Explained your probation terms./Somewhat Dissatisfied	Explained your probation terms./Very Dissatisfied	Explained your probation terms./N/A
Quality of Service.	Quality of Service./Very Satisfied	Quality of Service./Somewhat Satisfied	Quality of Service./Neutral	Quality of Service./Somewhat Dissatisfied	Quality of Service./Very Dissatisfied	Quality of Service./N/A

Court Services Staff: If you came to court in person, how would you rate your experience with court personnel?

Court Services Staff: If you came to court in person, how would you rate your experience with court personnel?
	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A
Treated you with respect.	Treated you with respect./Very Satisfied	Treated you with respect./Somewhat Satisfied	Treated you with respect./Neutral	Treated you with respect./Somewhat Dissatisfied	Treated you with respect./Very Dissatisfied	Treated you with respect./N/A
Was friendly and courteous.	Was friendly and courteous./Very Satisfied	Was friendly and courteous./Somewhat Satisfied	Was friendly and courteous./Neutral	Was friendly and courteous./Somewhat Dissatisfied	Was friendly and courteous./Very Dissatisfied	Was friendly and courteous./N/A
Listened to your concerns.	Listened to your concerns./Very Satisfied	Listened to your concerns./Somewhat Satisfied	Listened to your concerns./Neutral	Listened to your concerns./Somewhat Dissatisfied	Listened to your concerns./Very Dissatisfied	Listened to your concerns./N/A
Appeared trained and knowledgeable.	Appeared trained and knowledgeable./Very Satisfied	Appeared trained and knowledgeable./Somewhat Satisfied	Appeared trained and knowledgeable./Neutral	Appeared trained and knowledgeable./Somewhat Dissatisfied	Appeared trained and knowledgeable./Very Dissatisfied	Appeared trained and knowledgeable./N/A
Quality of Service.	Quality of Service./Very Satisfied	Quality of Service./Somewhat Satisfied	Quality of Service./Neutral	Quality of Service./Somewhat Dissatisfied	Quality of Service./Very Dissatisfied	Quality of Service./N/A

Is this your first visit to court?

Yes

Since your last visit, have there been any changes, good or bad? Please explain.

On a scale of 1-5 (1 being poor, 5 being excellent), how would you rate your visit today?

On a scale of 1-5 (1 being poor, 5 being excellent), how would you rate your visit today?
	1	2	3	4	5	N/A
Rating	Rating/1	Rating/2	Rating/3	Rating/4	Rating/5	Rating/N/A

Additional Comments

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