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City of Johns Creek

jennifer.chapman@johnscreekga.gov

11360 Lakefield Drive, Johns Creek, GA, 30097, US

Johns Creek Municipal Court Customer Service Survey

We are conducting a survey to learn more about the experience of those visiting or interacting with Johns Creek Municipal Court. We realize your time is valuable and we sincerely appreciate you taking the time to complete this survey. Thank you.

Were you a:

What was the nature of your business?

Access to the Court: If you came to court in person, how would you rate the effort it took to:

Access to the Court: If you came to court in person, how would you rate the effort it took to:
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Find City Hall/ Courthouse.
Find a Parking Space.
Find the Courtroom.
Find the Court Services Office.

Security: On a scale of 1-5 (1 being poor, 5 being excellent), do you feel the security officer:

Security: On a scale of 1-5 (1 being poor, 5 being excellent), do you feel the security officer:
1 2 3 4 5 N/A
Was friendly and courteous.
Was helpful in guiding you to where you needed to go.
Was respectful to your person and/or belongings.

Court Room [Judge]: If you came to court in person, how would you rate your experience with the court Judge?

Court Room [Judge]: If you came to court in person, how would you rate your experience with the court Judge?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied N/A
Listened to your concerns.
Treated you with respect.
Fully explained your options.
Fairly handled your case.
Length of visit.
Quality of service.

Court Room [Solicitor]: If you came to court in person, how would you rate your experience with the Solicitor?

Court Room [Solicitor]: If you came to court in person, how would you rate your experience with the Solicitor?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied N/A
Listened to your concerns.
Treated you with respect.
Fully explained your options.
Fairly handled your case.
Length of visit.
Quality of service.

Probation Services: How would you rate your experience with Probation Services today?

Probation Services: How would you rate your experience with Probation Services today?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied N/A
Treated you with respect.
Explained the conditions fo your probation sentence.
Explained your probation terms.
Quality of Service.

Court Services Staff: If you came to court in person, how would you rate your experience with court personnel?

Court Services Staff: If you came to court in person, how would you rate your experience with court personnel?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied N/A
Treated you with respect.
Was friendly and courteous.
Listened to your concerns.
Appeared trained and knowledgeable.
Quality of Service.

Is this your first visit to court?

On a scale of 1-5 (1 being poor, 5 being excellent), how would you rate your visit today?

On a scale of 1-5 (1 being poor, 5 being excellent), how would you rate your visit today?
1 2 3 4 5 N/A
Rating