Section 1 of 1 in this document

Johns Creek Municipal Court Customer Service Survey

We are conducting a survey to learn more about the experience of those visiting or interacting with Johns Creek Municipal Court. We realize your time is valuable and we sincerely appreciate you taking the time to complete this survey. Thank you.

Were you a:

Defendant

Attorney

Witness

Victim

What was the nature of your business?

Court Appearance

Court Payment

Court Administrative Services

Probation Services

Access to the Court: If you came to court in person, how would you rate the effort it took to:

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Find City Hall/ Courthouse.

Find City Hall/ Courthouse./Very Satisfied

Find City Hall/ Courthouse./Somewhat Satisfied

Find City Hall/ Courthouse./Neutral

Find City Hall/ Courthouse./Somewhat Dissatisfied

Find City Hall/ Courthouse./Very Dissatisfied

Find a Parking Space.

Find a Parking Space./Very Satisfied

Find a Parking Space./Somewhat Satisfied

Find a Parking Space./Neutral

Find a Parking Space./Somewhat Dissatisfied

Find a Parking Space./Very Dissatisfied

Find the Courtroom.

Find the Courtroom./Very Satisfied

Find the Courtroom./Somewhat Satisfied

Find the Courtroom./Neutral

Find the Courtroom./Somewhat Dissatisfied

Find the Courtroom./Very Dissatisfied

Find the Court Services Office.

Find the Court Services Office./Very Satisfied

Find the Court Services Office./Somewhat Satisfied

Find the Court Services Office./Neutral

Find the Court Services Office./Somewhat Dissatisfied

Find the Court Services Office./Very Dissatisfied

Security: On a scale of 1-5 (1 being poor, 5 being excellent), do you feel the security officer:

N/A

Was friendly and courteous.

Was friendly and courteous./1

Was friendly and courteous./2

Was friendly and courteous./3

Was friendly and courteous./4

Was friendly and courteous./5

Was friendly and courteous./N/A

Was helpful in guiding you to where you needed to go.

Was helpful in guiding you to where you needed to go./1

Was helpful in guiding you to where you needed to go./2

Was helpful in guiding you to where you needed to go./3

Was helpful in guiding you to where you needed to go./4

Was helpful in guiding you to where you needed to go./5

Was helpful in guiding you to where you needed to go./N/A

Was respectful to your person and/or belongings.

Was respectful to your person and/or belongings./1

Was respectful to your person and/or belongings./2

Was respectful to your person and/or belongings./3

Was respectful to your person and/or belongings./4

Was respectful to your person and/or belongings./5

Was respectful to your person and/or belongings./N/A

Court Room [Judge]: If you came to court in person, how would you rate your experience with the court Judge?

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

N/A

Listened to your concerns.

Listened to your concerns./Very Satisfied

Listened to your concerns./Somewhat Satisfied

Listened to your concerns./Neutral

Listened to your concerns./Somewhat Dissatisfied

Listened to your concerns./Very Dissatisfied

Listened to your concerns./N/A

Treated you with respect.

Treated you with respect./Very Satisfied

Treated you with respect./Somewhat Satisfied

Treated you with respect./Neutral

Treated you with respect./Somewhat Dissatisfied

Treated you with respect./Very Dissatisfied

Treated you with respect./N/A

Fully explained your options.

Fully explained your options./Very Satisfied

Fully explained your options./Somewhat Satisfied

Fully explained your options./Neutral

Fully explained your options./Somewhat Dissatisfied

Fully explained your options./Very Dissatisfied

Fully explained your options./N/A

Fairly handled your case.

Fairly handled your case./Very Satisfied

Fairly handled your case./Somewhat Satisfied

Fairly handled your case./Neutral

Fairly handled your case./Somewhat Dissatisfied

Fairly handled your case./Very Dissatisfied

Fairly handled your case./N/A

Length of visit.

Length of visit./Very Satisfied

Length of visit./Somewhat Satisfied

Length of visit./Neutral

Length of visit./Somewhat Dissatisfied

Length of visit./Very Dissatisfied

Length of visit./N/A

Quality of service.

Quality of service./Very Satisfied

Quality of service./Somewhat Satisfied

Quality of service./Neutral

Quality of service./Somewhat Dissatisfied

Quality of service./Very Dissatisfied

Quality of service./N/A

Court Room [Solicitor]: If you came to court in person, how would you rate your experience with the Solicitor?

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

N/A

Listened to your concerns.

Listened to your concerns./Very Satisfied

Listened to your concerns./Somewhat Satisfied

Listened to your concerns./Neutral

Listened to your concerns./Somewhat Dissatisfied

Listened to your concerns./Very Dissatisfied

Listened to your concerns./N/A

Treated you with respect.

Treated you with respect./Very Satisfied

Treated you with respect./Somewhat Satisfied

Treated you with respect./Neutral

Treated you with respect./Somewhat Dissatisfied

Treated you with respect./Very Dissatisfied

Treated you with respect./N/A

Fully explained your options.

Fully explained your options./Very Satisfied

Fully explained your options./Somewhat Satisfied

Fully explained your options./Neutral

Fully explained your options./Somewhat Dissatisfied

Fully explained your options./Very Dissatisfied

Fully explained your options./N/A

Fairly handled your case.

Fairly handled your case./Very Satisfied

Fairly handled your case./Somewhat Satisfied

Fairly handled your case./Neutral

Fairly handled your case./Somewhat Dissatisfied

Fairly handled your case./Very Dissatisfied

Fairly handled your case./N/A

Length of visit.

Length of visit./Very Satisfied

Length of visit./Somewhat Satisfied

Length of visit./Neutral

Length of visit./Somewhat Dissatisfied

Length of visit./Very Dissatisfied

Length of visit./N/A

Quality of service.

Quality of service./Very Satisfied

Quality of service./Somewhat Satisfied

Quality of service./Neutral

Quality of service./Somewhat Dissatisfied

Quality of service./Very Dissatisfied

Quality of service./N/A

Probation Services: How would you rate your experience with Probation Services today?

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

N/A

Treated you with respect.

Treated you with respect./Very Satisfied

Treated you with respect./Somewhat Satisfied

Treated you with respect./Neutral

Treated you with respect./Somewhat Dissatisfied

Treated you with respect./Very Dissatisfied

Treated you with respect./N/A

Explained the conditions fo your probation sentence.

Explained the conditions fo your probation sentence./Very Satisfied

Explained the conditions fo your probation sentence./Somewhat Satisfied

Explained the conditions fo your probation sentence./Neutral

Explained the conditions fo your probation sentence./Somewhat Dissatisfied

Explained the conditions fo your probation sentence./Very Dissatisfied

Explained the conditions fo your probation sentence./N/A

Explained your probation terms.

Explained your probation terms./Very Satisfied

Explained your probation terms./Somewhat Satisfied

Explained your probation terms./Neutral

Explained your probation terms./Somewhat Dissatisfied

Explained your probation terms./Very Dissatisfied

Explained your probation terms./N/A

Quality of Service.

Quality of Service./Very Satisfied

Quality of Service./Somewhat Satisfied

Quality of Service./Neutral

Quality of Service./Somewhat Dissatisfied

Quality of Service./Very Dissatisfied

Quality of Service./N/A

Court Services Staff: If you came to court in person, how would you rate your experience with court personnel?

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

N/A

Treated you with respect.

Treated you with respect./Very Satisfied

Treated you with respect./Somewhat Satisfied

Treated you with respect./Neutral

Treated you with respect./Somewhat Dissatisfied

Treated you with respect./Very Dissatisfied

Treated you with respect./N/A

Was friendly and courteous.

Was friendly and courteous./Very Satisfied

Was friendly and courteous./Somewhat Satisfied

Was friendly and courteous./Neutral

Was friendly and courteous./Somewhat Dissatisfied

Was friendly and courteous./Very Dissatisfied

Was friendly and courteous./N/A

Listened to your concerns.

Listened to your concerns./Very Satisfied

Listened to your concerns./Somewhat Satisfied

Listened to your concerns./Neutral

Listened to your concerns./Somewhat Dissatisfied

Listened to your concerns./Very Dissatisfied

Listened to your concerns./N/A

Appeared trained and knowledgeable.

Appeared trained and knowledgeable./Very Satisfied

Appeared trained and knowledgeable./Somewhat Satisfied

Appeared trained and knowledgeable./Neutral

Appeared trained and knowledgeable./Somewhat Dissatisfied

Appeared trained and knowledgeable./Very Dissatisfied

Appeared trained and knowledgeable./N/A

Quality of Service.

Quality of Service./Very Satisfied

Quality of Service./Somewhat Satisfied

Quality of Service./Neutral

Quality of Service./Somewhat Dissatisfied

Quality of Service./Very Dissatisfied

Quality of Service./N/A

Is this your first visit to court?

Yes

Since your last visit, have there been any changes, good or bad? Please explain.

On a scale of 1-5 (1 being poor, 5 being excellent), how would you rate your visit today?

N/A

Rating

Rating/1

Rating/2

Rating/3

Rating/4

Rating/5

Rating/N/A

Additional Comments

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